Revision management for articles
To keep previous revisions of articles in the Knowledge Base. Including keeping a non-published revision.
2 replies
Version control of articles and attachments
Thank you for your suggestion, Joakim! I was wondering, if you could help us with a few questions related to how this feature should work?
- How many revisions do we need to keep? Or should they be deleted automatically after a certain amount of time passes (a month, a year)?
- Does everyone need to see the non-published revision, or only the person, who is working on it right now?
- An agent is looking at an article, which has a non-published version in the Admin Console. Do we need to show him the published version or the non-published one?
- Do we need to have a revision history for Ideas/Problems/Questions too?
Thank you for sharing your thoughts on this!