Video Tutorials
These short videos (about 1 minute each) will help you to get started with Helprace in no time:
- What can I do with Helprace?
- Ticket Conversation Basics
- New Ticket Conversations
- Managing KB and Community
- Organizing KB and Community
- Emails
- Users and Roles
- Branding
- Searching
- Ticket Filters
- Using Macros
- Creating Macros
- Feedback Widget
- Apps and Channels
- Case Rules
- Setting up Forwarding
- Personalized Emails and Custom Templates
- SLA
- Translation Portal
- Internal Portal
