Changing the order of Knowledge Base articles
When your knowledge base grows in size, you may want to make your articles easier to locate and navigate.
Based on how your users behave in your knowledge base, you may find that reorganizing and touching up information keeps your users more engaged with your content.
Your company spaces have their own knowledge base which can be divided into categories. To learn more about categories, take a look at Adding categories to your Knowledge Base
- Changing the directory an article belongs to
- Changing the order of articles
- Changing the order of categories
Changing the directory an article belongs to
- Point to Knowledge Base under the Community section.
- Select a knowledge base article in the item list. Select the appropriate categories from the dropdowns.
Hit Save Published. Your article has just been moved to the specified category.
Changing the order of articles
- Click on the ⋮ button on the right of Knowledge Base and select Change Order.
You can now click and drag any article to a desired destination.
You can also move categories (the gray folders) around on that screen.
Changing the order of categories
You do not have to open the Change Order page to reorder your categories though. You can simply click and drag the folders on the sidebar in the order that you wish.
Your categories and article will show up in the user portal in the same order.
