Unanswered Questions: General | Helprace Support Unanswered Questions Helprace RSS https://support.helprace.com/s1-general/questions/unanswered?format=rss Need to add a new request type I am attempting to add a second type of request and add different fields to it. I cannot find a path for this in the software. 

Goals: 

Provide users a way to request a new item OR submit a claim/complaint about an existing item. Two paths for two different concerns. 

This is not evident. Can it be accomplished?

]]> Thu, 02 Apr 2020 16:46:54 +0000 https://support.helprace.com/i797-need-to-add-a-new-request-type https://support.helprace.com/i797-need-to-add-a-new-request-type Cyates Cyates I am attempting to add a second type of request and add different fields to it. I cannot find a path for this in the software. 

Goals: 

Provide users a way to request a new item OR submit a claim/complaint about an existing item. Two paths for two different concerns. 

This is not evident. Can it be accomplished?

]]> Ticket sort  Is it possible to order the tickets so that the closed ones are put at the bottom?

]]> Fri, 19 Jun 2020 08:01:51 +0000 https://support.helprace.com/i800-ticket-sort https://support.helprace.com/i800-ticket-sort Marco Lai Marco Lai  Is it possible to order the tickets so that the closed ones are put at the bottom?]]> Can I import tickets from the API with a specific ticket ID from our old system? We'd like to import ticket history from our old ticketing system,  the Api documentation says we are able to edit some more fields that we would be able to usually, but trying to import a ticket with an Id specified causes a 404.

Is there a way around this or do we need to use some kind of custom field to import this data :-(

]]> Mon, 30 Aug 2021 17:51:53 +0000 https://support.helprace.com/i816-can-i-import-tickets-from-the-api-with-a-specific-ticket-id-from-our-old-system https://support.helprace.com/i816-can-i-import-tickets-from-the-api-with-a-specific-ticket-id-from-our-old-system David Eilers David Eilers We'd like to import ticket history from our old ticketing system,  the Api documentation says we are able to edit some more fields that we would be able to usually, but trying to import a ticket with an Id specified causes a 404.

Is there a way around this or do we need to use some kind of custom field to import this data :-(

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