Is there a way around this or do we need to use some kind of custom field to import this data :-(

Is there a way around this or do we need to use some kind of custom field to import this data :-(

Goals: 

Provide users a way to request a new item OR submit a claim/complaint about an existing item. Two paths for two different concerns. 

This is not evident. Can it be accomplished?

Goals: 

Provide users a way to request a new item OR submit a claim/complaint about an existing item. Two paths for two different concerns. 

This is not evident. Can it be accomplished?

-a customer would send a request to the email group

- one of us would reply and answer the customer from their work mails

now I want to use helprace to better manage the tickets and spread them out evenly, iv come across an issue, where if one of the agents (my colleagues) would reply , the customer will receive an answer from the group email , 

how can we have that when each agent replies, the customer will receive the email from the agent's work mail

thanks

-a customer would send a request to the email group

- one of us would reply and answer the customer from their work mails

now I want to use helprace to better manage the tickets and spread them out evenly, iv come across an issue, where if one of the agents (my colleagues) would reply , the customer will receive an answer from the group email , 

how can we have that when each agent replies, the customer will receive the email from the agent's work mail

thanks

-a customer would send a request to the email group

- one of us would reply and answer the customer from their work mails

now I want to use helprace to better manage the tickets and spread them out evenly, iv come across an issue, where if one of the agents (my colleagues) would reply , the customer will receive an answer from the group email , 

how can we have that when each agent replies, the customer will receive the email from the agent's work mail

thanks

We have a web app with multiple domains and we would need to allow our users to log in to Helprace with their credentials for our app. Problem is that in Helprace settings there is room for only one login address. 

With our previous help system, we created a same kind of link that is used after successful SSO login, and redirected user to helpsystem using that link. That way our user only had to login to our system.

Is this kind of thing possible with Helprace?

We have a web app with multiple domains and we would need to allow our users to log in to Helprace with their credentials for our app. Problem is that in Helprace settings there is room for only one login address. 

With our previous help system, we created a same kind of link that is used after successful SSO login, and redirected user to helpsystem using that link. That way our user only had to login to our system.

Is this kind of thing possible with Helprace?

We have a web app with multiple domains and we would need to allow our users to log in to Helprace with their credentials for our app. Problem is that in Helprace settings there is room for only one login address. 

With our previous help system, we created a same kind of link that is used after successful SSO login, and redirected user to helpsystem using that link. That way our user only had to login to our system.

Is this kind of thing possible with Helprace?

We have a web app with multiple domains and we would need to allow our users to log in to Helprace with their credentials for our app. Problem is that in Helprace settings there is room for only one login address. 

With our previous help system, we created a same kind of link that is used after successful SSO login, and redirected user to helpsystem using that link. That way our user only had to login to our system.

Is this kind of thing possible with Helprace?

We have a web app with multiple domains and we would need to allow our users to log in to Helprace with their credentials for our app. Problem is that in Helprace settings there is room for only one login address. 

With our previous help system, we created a same kind of link that is used after successful SSO login, and redirected user to helpsystem using that link. That way our user only had to login to our system.

Is this kind of thing possible with Helprace?

We have a web app with multiple domains and we would need to allow our users to log in to Helprace with their credentials for our app. Problem is that in Helprace settings there is room for only one login address. 

With our previous help system, we created a same kind of link that is used after successful SSO login, and redirected user to helpsystem using that link. That way our user only had to login to our system.

Is this kind of thing possible with Helprace?

We have a web app with multiple domains and we would need to allow our users to log in to Helprace with their credentials for our app. Problem is that in Helprace settings there is room for only one login address. 

With our previous help system, we created a same kind of link that is used after successful SSO login, and redirected user to helpsystem using that link. That way our user only had to login to our system.

Is this kind of thing possible with Helprace?