Community: Top Ideas: : General | Helprace Support

Reporting for community

Megan Neal — Fri, 08 Dec 2017 18:14:09 +0000

I'd like to have reports for community users, posts and activity.

Mark as best answer for topic starter

Mike Foster — Mon, 23 Oct 2017 11:17:35 +0000

Would be nice if topic starter could mark the best answer instead of only staff being able to do this.

Gamification features for community

Edward — Mon, 18 Dec 2017 13:43:33 +0000

There has to be a way to reward community members for helping others. This helps to motivate them and adds some competitive spirit.

Vote without signup

Hugues Morneau — Tue, 12 Dec 2017 09:57:01 +0000

Allow users to vote without registration. You can just request their email once.

This would maximize the feedback.

Custom statuses for community topics

Rstorm000 — Fri, 20 Oct 2017 14:23:12 +0000

It seems like it would be super useful to be able to give custom status names and colors. For example:

For an bug you might want to be able to say: "fixed in future version" or "fixed in version 12". I'm using Unity3d's issue tracker as the source of inspiration here:

https://issuetracker.unity3d.com/

Custom fields for community topics

Berry de Jager — Fri, 20 Oct 2017 14:23:25 +0000

While replying on an idea/question/problem etc it would be very handy to have a note field, which is out of sight of the customer, to put some internal comments in (let's say which story/update of the developement software).

Custom filters for Community in Admin Panel

Frank Monza — Fri, 20 Oct 2017 15:55:46 +0000

I would like to be able to change default filtering in the Admin Panel Community tab items or create my own filters, the problem is that most of the times i just want to see updated conversations that are not closed and that are not awaiting a reply from my side, so, for example, for Problems i would prefer seeing only non solved ones and sort them by last update ideally highlighting the ones that have comments awaiting response.

Status "unpublished" for questions, problems, etc.

Anatoliy Kayibkhanov — Mon, 23 Oct 2017 11:18:30 +0000

Now i can use status "unpublished" only for Knowledge Base :(

Show community channel in widget if there is only one channel

João Dias — Mon, 15 Apr 2019 19:53:07 +0000

When I click on the link for the website-integrated widget I get a widget like this:

When I click on the "Share an Idea" link I get a widget like I'd like it to look in the first place:

Can you make it so that you get the 2nd layout right away after clicking on the link on my webpage?

Full-functional editor for users

Alexandr Zelenin — Thu, 28 Nov 2019 20:25:41 +0000

The visual editor available to users when they are posting to community has certain limitations compared to the editor in the admin panel. I understand why you might want to have it that way (users might make a mess).

I would like to have an option to enable full-functional editor for users though. It is important for us to let users add headings and tables at the very least.

Statistics of user community participation and rating

Edward — Tue, 12 Dec 2017 13:59:36 +0000

I wish to have some sort of user statistics, that shows for example how well a user’s ideas/comments are positively viewed

Custom names for community channels (post types)

Liana — Wed, 13 Dec 2017 16:54:23 +0000

I wish I had the ability to rename channels, e.g. rename "Ideas" to "New Features" or "Problems" to "Issues".

Hide the activity page from user portal

Frederic Fronteddu — Thu, 14 Dec 2017 16:22:26 +0000

User registration approval

Megan Neal — Wed, 27 Dec 2017 15:49:34 +0000

I need a private community, so that only approved users can access the community. I.e they can register but once registered I don't want them to be approved right away.

Ability to hide Subject and Message fields in the ticket submission form

Megan Neal — Tue, 26 Jun 2018 13:43:32 +0000

I'm using custom ticket fields. My users only need to populate them. I don't need the standard Subject and Message fields and wish to hide them.

Add Community Manager role for agents

Lars-Göran Nilsson — Mon, 23 Oct 2017 10:49:55 +0000

I can't seem to find an option to limit what an agent can do in the back end, is there a way to do this and if not, is this something that's in planning? For example, I'd like to prevent certain agents from being able to delete posts, but I still want them to be able to move posts and reply to questions.

Show community members on the user portal People page

Berry de Jager — Mon, 23 Oct 2017 12:43:59 +0000

It would be very nice to have a option to have at the 'people' page (for instance see: http://support.helprace.com/people) a additional table showing "Community members".

Our community members are also people, after all and dull places don't show faces. So a busy place attracts people.

I do understand that this isn't desired by all customers so when this is toggleable in the admin page of our support site.

Configurable sections in the widget

spandlo — Mon, 23 Oct 2017 10:37:59 +0000

It would be cool to decide which parts of the user portal can be displayed on the widget besides the already included (for example KB, Announcements, ....)

Can i mark a question as answered without admin panel?

Frank Monza — Mon, 23 Oct 2017 11:22:11 +0000

I find annoying the need to go into the Admin Panel to mark (as admin) a question as "answered", is there any way to do this from the "user" view?

Prevent page from refreshing when user votes for an idea

David — Mon, 23 Oct 2017 15:55:11 +0000

This is a major annoyance. It would be a much nicer experience for the page not to refresh everytime you voted on something. But at the very least, when you vote on something, could you please make it so after the page refreshes it doesn't move vertically? I know why it's happening: you're opening a new URL with a hashtag(eg, #item_comment_block_371) so it goes to that place, which is better than reopening the page at the very top, losing your context entirely. But please. It's a really disrupting experience to have the page refresh every time you vote on ideas or comments. I don't want my users to have this bad of an experience. Thank you.