General: New Ideas: : General | Helprace Support

Sync articles, topics between spaces

C Montagner — Wed, 20 Mar 2019 08:37:08 +0000

Is it possible to sync docs between spaces?

example; I made a file in one Space and I want the same file in the another space, and when I modify the original one, the copied do has to change too.

Link Related Cases Feature

Nicole Gomes — Mon, 28 Jan 2019 19:21:47 +0000

Would love to be-able to to link Helprace cases to each other, set the relationship to the case being worked to other cases, and see the relationships when reviewing the case. Something like:

A case searchable section:

Once selected a relationship set up between a parent (the working case) to another case.

Then the display of those relationships somewhere on the case after they are set.

This was one of the most used functionalities we miss from our old tool that would be a huge help since sometimes we have dependent/depended on cases, cases that are already finished but we don't want to merge cause it had a different submitter, or we need to work one case before another and having that not just be a note would be great.

Thanks for your consideration!

Global search in admin panel

Piotr Kononow — Sat, 01 Dec 2018 18:49:47 +0000

It would be very useful to have a google-like global search in admin panel. Right now you have to find a section first which can be frustrating.

Small overlay beacon

Megan Neal — Thu, 26 Jul 2018 10:10:40 +0000

I'd like to add a small overlay beacon/widget to my site. I want the users to be able to work with our product while a small widget is visible on the right side (or movable) so they don't have to switch windows or tabs back and forth. It shouldn't dim the background. It should be attached on the right of the browser window, possibly detachable and movable to a different place in case it is in the way.

SSO Custom Icon and Text

Openside — Mon, 16 Jul 2018 15:03:15 +0000

The current icon (a lock) and text (Single Sign On) can be confusing to users on what that means. If I could use a custom icon/logo and change the text to be more specific (i.e. Sign in with your login), that would be more user friendly to user.

Keep formatting when pasting from Word or Excel

Megan Neal — Thu, 01 Feb 2018 15:28:27 +0000

I want to preserve text formatting, colors, tables, etc. when copy-pasting from other software, such as Microsoft Word or Excel.

Preserve attachment when switching between ticket/topic

Megan Neal — Thu, 25 Jan 2018 10:06:37 +0000

I've added an attachment to the submit ticket form. When I select a community post (e.g. idea or problem), the page reloads and I need to select an attachment anew.

It works fine when I'm switching between community topics (idea > problem > question > praise). My message is preserved when I'm changing between ticket/topic.

Global announcements in the user portal

Megan Neal — Wed, 27 Dec 2017 13:47:49 +0000

I wish to add custom messages in the user portal that would be visible to all users, e.g. "service is on maintenance", or "check the latest news post"

Calendar and planning

Megan Neal — Wed, 27 Dec 2017 12:49:17 +0000

Add ability to plan support engineers working time (scheduling, calls and meetings booking, etc).

Define a strong password policy for all users

Tom Browning — Mon, 18 Dec 2017 16:35:45 +0000

White label or reseller program

Info — Mon, 18 Dec 2017 16:03:15 +0000

Keyboard shortcuts for admin panel

Mica — Mon, 18 Dec 2017 15:19:45 +0000

Pre-made themes for user portal

Dan — Mon, 18 Dec 2017 12:33:34 +0000

Custom fields for users

Alch — Fri, 15 Dec 2017 14:43:42 +0000

Mobile SDK

Megan Neal — Thu, 14 Dec 2017 16:32:43 +0000

Automatically insert a screenshot of the page user is on

Pravina Pindoria — Thu, 14 Dec 2017 15:21:22 +0000

Automatically insert a screenshot of the page behind the widget when user submits a ticket/topic.

Insert articles or their parts to tickets

Megan Neal — Thu, 14 Dec 2017 15:05:46 +0000

I know I can add a link to KB article or topic when replying to a ticket. What I would also want is inserting an actual article content or a selected part of it to a ticket.

Copy-pasting is ok, but I'd like a way to do it in fewer clicks.

Phone notifications

Ryan Kuhn — Tue, 12 Dec 2017 14:13:51 +0000

SMS notifications

Ryan Kuhn — Thu, 14 Dec 2017 16:12:58 +0000

Different business hours for organizations

Chris Kluis — Wed, 13 Dec 2017 17:51:33 +0000

I wish every organization to have a separate setting for support hours