General: Closed Ideas: : General | Helprace Support Closed Ideas: General Helprace RSS https://support.helprace.com/s1-general/ideas/closed/c19-general?format=rss Search query and filter suggestions It would be nice to see suggestions when I'm doing a search or creating a filter. There is a complete field reference, but I'd prefer to see them right next to the search field.

]]> Thu, 28 Nov 2019 20:27:42 +0000 https://support.helprace.com/i547-search-query-and-filter-suggestions https://support.helprace.com/i547-search-query-and-filter-suggestions Admin Admin It would be nice to see suggestions when I'm doing a search or creating a filter. There is a complete field reference, but I'd prefer to see them right next to the search field.

]]> Custom details in my invoices I wish custom details, such as VAT or address different from my billing address to appear in my invoices.

]]> Thu, 28 Nov 2019 20:14:26 +0000 https://support.helprace.com/i652-custom-details-in-my-invoices https://support.helprace.com/i652-custom-details-in-my-invoices Megan Neal Megan Neal I wish custom details, such as VAT or address different from my billing address to appear in my invoices.

]]> Allow searching users by their profile details Allow fuzzy-searching in the "name", "email", "organisation" and "job title" fields as this would be very handy.

For example; it could be handy to have all the people from a single company or all the engineers or so in a single overview.

]]> Thu, 28 Nov 2019 20:09:11 +0000 https://support.helprace.com/i223-allow-searching-users-by-their-profile-details https://support.helprace.com/i223-allow-searching-users-by-their-profile-details Berry de Jager Berry de Jager Allow fuzzy-searching in the "name", "email", "organisation" and "job title" fields as this would be very handy.

For example; it could be handy to have all the people from a single company or all the engineers or so in a single overview.

]]> Add drag'n'drop support I'd like to be able to upload files via DnD wherever this is applicable.

]]> Thu, 28 Nov 2019 19:50:14 +0000 https://support.helprace.com/i635-add-drag-n-drop-support https://support.helprace.com/i635-add-drag-n-drop-support Megan Neal Megan Neal I'd like to be able to upload files via DnD wherever this is applicable.

]]> Capture page URL where ticket or topic is created Hi, so far we are using the Community App to create a community feedback portal around our service. However we would like to know if it is possible that when a user reports a problem or a new ideas in the Community App the same entry captures the URL of where the feedback widget is being reporting, device information such as browser of mobile phone. So far I am unable to find that kind of support, but maybe I am missing something.

]]> Thu, 28 Nov 2019 19:46:48 +0000 https://support.helprace.com/i389-capture-page-url-where-ticket-or-topic-is-created https://support.helprace.com/i389-capture-page-url-where-ticket-or-topic-is-created Javier Hualpa Javier Hualpa Hi, so far we are using the Community App to create a community feedback portal around our service. However we would like to know if it is possible that when a user reports a problem or a new ideas in the Community App the same entry captures the URL of where the feedback widget is being reporting, device information such as browser of mobile phone. So far I am unable to find that kind of support, but maybe I am missing something.

]]> Insert images from clipboard Allow users to paste screenshots from clipboard. It is easier for them than saving a screenshot to a file and then attaching it to the editor.

]]> Thu, 28 Nov 2019 19:35:53 +0000 https://support.helprace.com/i507-insert-images-from-clipboard https://support.helprace.com/i507-insert-images-from-clipboard Alexandr Zelenin Alexandr Zelenin Allow users to paste screenshots from clipboard. It is easier for them than saving a screenshot to a file and then attaching it to the editor.

]]> Limit spaces to certain users It would be very useful to be able to limit a space to certain registered users, or members of a certain group. I would like to setup a separate space for a testing version of our software/service/product, that is only available to a handful of our users.

]]> Wed, 07 Nov 2018 01:50:09 +0000 https://support.helprace.com/i157-limit-spaces-to-certain-users https://support.helprace.com/i157-limit-spaces-to-certain-users Mike Foster Mike Foster It would be very useful to be able to limit a space to certain registered users, or members of a certain group. I would like to setup a separate space for a testing version of our software/service/product, that is only available to a handful of our users.

]]> Agent teams I wish to create teams of agents to restrict access to content, tickets, users, etc.

]]> Wed, 07 Nov 2018 01:49:32 +0000 https://support.helprace.com/i521-agent-teams https://support.helprace.com/i521-agent-teams Megan Neal Megan Neal I wish to create teams of agents to restrict access to content, tickets, users, etc.

]]> Organizations I want to add users from one company/organization together, so that they could have access to certain shared content (e.g. tickets or spaces).

]]> Wed, 07 Nov 2018 01:49:13 +0000 https://support.helprace.com/i523-organizations https://support.helprace.com/i523-organizations Megan Neal Megan Neal I want to add users from one company/organization together, so that they could have access to certain shared content (e.g. tickets or spaces).

]]> User groups I want to add users to groups to allow them access to certain content.

]]> Wed, 07 Nov 2018 01:47:34 +0000 https://support.helprace.com/i522-user-groups https://support.helprace.com/i522-user-groups Megan Neal Megan Neal I want to add users to groups to allow them access to certain content.

]]> Assigning ticket to a team I wish to create teams of agents and assign tickets to a team as a whole, rather than a particular agent.

]]> Wed, 07 Nov 2018 01:47:10 +0000 https://support.helprace.com/i550-assigning-ticket-to-a-team https://support.helprace.com/i550-assigning-ticket-to-a-team Megan Neal Megan Neal I wish to create teams of agents and assign tickets to a team as a whole, rather than a particular agent.

]]> Regional data hosting Allow us to select a local hosting center in our region for our data.

]]> Wed, 30 May 2018 12:43:08 +0000 https://support.helprace.com/i515-regional-data-hosting https://support.helprace.com/i515-regional-data-hosting Megan Neal Megan Neal Allow us to select a local hosting center in our region for our data.

]]> How do I remove or un-invite a user? I have invite a user and entered the wrong email address. How do I remove or un-invite this user?

I see it is not possible to delete a user, even if they have not posted anything!

]]> Wed, 30 May 2018 12:41:39 +0000 https://support.helprace.com/i187-how-do-i-remove-or-un-invite-a-user https://support.helprace.com/i187-how-do-i-remove-or-un-invite-a-user Mark Hanson Mark Hanson I have invite a user and entered the wrong email address. How do I remove or un-invite this user?

I see it is not possible to delete a user, even if they have not posted anything!

]]> Сustom SMTP What about using our own smtp services? Is there a setting somewhere or could we somehow use our own smtp servers?

]]> Wed, 06 Dec 2017 16:57:55 +0000 https://support.helprace.com/i233-%D1%81ustom-smtp https://support.helprace.com/i233-%D1%81ustom-smtp Olli Huotari Olli Huotari What about using our own smtp services? Is there a setting somewhere or could we somehow use our own smtp servers?

]]> Easy linking from one article/topic to another Our documentation allows us to hyperlink content between one page (artcle) and another depending on the topic. Can I import this functionality into Helprace?

]]> Wed, 06 Dec 2017 16:54:19 +0000 https://support.helprace.com/i224-easy-linking-from-one-article-topic-to-another https://support.helprace.com/i224-easy-linking-from-one-article-topic-to-another Lynda Borland Lynda Borland Our documentation allows us to hyperlink content between one page (artcle) and another depending on the topic. Can I import this functionality into Helprace?

]]> Widget for a particular space We have spaces for each of our products, and we have a need for the feedback widget to only display items from a particular space. Is there a way to do that?

]]> Wed, 08 Nov 2017 16:29:23 +0000 https://support.helprace.com/i172-widget-for-a-particular-space https://support.helprace.com/i172-widget-for-a-particular-space Jesse Wallace Jesse Wallace We have spaces for each of our products, and we have a need for the feedback widget to only display items from a particular space. Is there a way to do that?

]]> An option to turn off anti-spam We have a lot of wrong spam detections (moreover, we got not just one real spam message). I want to turn it off, so our customers will not go into problem with missing articles.

Or, may be, there is way to notify administrators about every spam message?

Also it is good idea to show to user that his message go to spam, so he will understand what is happens and why he can not create article.

]]> Wed, 08 Nov 2017 16:27:19 +0000 https://support.helprace.com/i465-an-option-to-turn-off-anti-spam https://support.helprace.com/i465-an-option-to-turn-off-anti-spam Alexandr Zelenin Alexandr Zelenin We have a lot of wrong spam detections (moreover, we got not just one real spam message). I want to turn it off, so our customers will not go into problem with missing articles.

Or, may be, there is way to notify administrators about every spam message?

Also it is good idea to show to user that his message go to spam, so he will understand what is happens and why he can not create article.

]]> Change user details Is it possible to change a users organization or name? Some users who register themselves in the customer portal, don't fill in their organization or spell it differently then others. I would like to be able to change this myself. This way, it would be easier for us to relocate tickets from the same organization. Is this possible?

]]> Mon, 23 Oct 2017 13:07:02 +0000 https://support.helprace.com/i356-change-user-details https://support.helprace.com/i356-change-user-details David David Is it possible to change a users organization or name? Some users who register themselves in the customer portal, don't fill in their organization or spell it differently then others. I would like to be able to change this myself. This way, it would be easier for us to relocate tickets from the same organization. Is this possible?

]]> Is there a way to hide the Search tab in the Feedback widget? Mon, 23 Oct 2017 12:44:16 +0000 https://support.helprace.com/i192-is-there-a-way-to-hide-the-search-tab-in-the-feedback-widget https://support.helprace.com/i192-is-there-a-way-to-hide-the-search-tab-in-the-feedback-widget Swami Venkataramani Swami Venkataramani Optionally remove User/Password authentication My use case is an Internal IT Support Desk.

Our users aren't always the most intelligent, and if given a "choice" between password authentication and social authentication...they may become "confused".

It would be nice to have an option to disable user/password authentication and only rely on social authentication, such as Google, especially for Google Apps users. Makes life easier in terms of internal user management.

]]> Mon, 23 Oct 2017 12:44:23 +0000 https://support.helprace.com/i207-optionally-remove-user-password-authentication https://support.helprace.com/i207-optionally-remove-user-password-authentication Will Gordon Will Gordon My use case is an Internal IT Support Desk.

Our users aren't always the most intelligent, and if given a "choice" between password authentication and social authentication...they may become "confused".

It would be nice to have an option to disable user/password authentication and only rely on social authentication, such as Google, especially for Google Apps users. Makes life easier in terms of internal user management.

]]>