KB: Activity Ideas: : General | Helprace Support Activity Ideas: KB Helprace RSS https://support.helprace.com/s1-general/ideas/activity/c22-kb?format=rss Markup support or keyboard shortcuts When writing technical articles in the KB, it would help a lot to have the ability to use markup syntax within the editor. Once used to it, it is slow and cumbersome to have to use the mouse to select a piece of text to turn it into inline code, for instance.

  If integrating markup is complex, it would help to have some keyboard shortcuts for developers, like one for "{ } code". To name a few:

  • inline code
  • clear format
  • paste without format (usually CRTL-SHIFT-V)
  • insert/edit code sample
]]> Wed, 19 Jan 2022 12:38:47 +0000 https://support.helprace.com/i821-markup-support-or-keyboard-shortcuts https://support.helprace.com/i821-markup-support-or-keyboard-shortcuts Admin Misas.org Admin Misas.org When writing technical articles in the KB, it would help a lot to have the ability to use markup syntax within the editor. Once used to it, it is slow and cumbersome to have to use the mouse to select a piece of text to turn it into inline code, for instance.

  If integrating markup is complex, it would help to have some keyboard shortcuts for developers, like one for "{ } code". To name a few:

  • inline code
  • clear format
  • paste without format (usually CRTL-SHIFT-V)
  • insert/edit code sample
]]> Edit publication date for KB articles and Updates Sometimes it is necessary

]]> Thu, 28 Nov 2019 20:12:36 +0000 https://support.helprace.com/i281-edit-publication-date-for-kb-articles-and-updates https://support.helprace.com/i281-edit-publication-date-for-kb-articles-and-updates Anatoliy Kayibkhanov Anatoliy Kayibkhanov Sometimes it is necessary

]]> Edit publication date for KB articles and Updates Sometimes it is necessary

]]> Thu, 28 Nov 2019 20:12:36 +0000 https://support.helprace.com/i281-edit-publication-date-for-kb-articles-and-updates https://support.helprace.com/i281-edit-publication-date-for-kb-articles-and-updates Anatoliy Kayibkhanov Anatoliy Kayibkhanov Sometimes it is necessary

]]> Edit publication date for KB articles and Updates Sometimes it is necessary

]]> Thu, 28 Nov 2019 20:12:36 +0000 https://support.helprace.com/i281-edit-publication-date-for-kb-articles-and-updates https://support.helprace.com/i281-edit-publication-date-for-kb-articles-and-updates Anatoliy Kayibkhanov Anatoliy Kayibkhanov Sometimes it is necessary

]]> Revision management for articles To keep previous revisions of articles in the Knowledge Base. Including keeping a non-published revision.

]]> Wed, 17 Apr 2019 23:08:24 +0000 https://support.helprace.com/i174-revision-management-for-articles https://support.helprace.com/i174-revision-management-for-articles Joakim Ögren Joakim Ögren To keep previous revisions of articles in the Knowledge Base. Including keeping a non-published revision.

]]> Edit publication date for KB articles and Updates Sometimes it is necessary

]]> Thu, 28 Nov 2019 20:12:36 +0000 https://support.helprace.com/i281-edit-publication-date-for-kb-articles-and-updates https://support.helprace.com/i281-edit-publication-date-for-kb-articles-and-updates Anatoliy Kayibkhanov Anatoliy Kayibkhanov Sometimes it is necessary

]]> Have abitlity to put Knowledge Base on Home Page Right now if we have multiple spaces, then the knowledge base won't show up at all on the home page.  This is discouraging as there should be a way for users to know on the home page that a knowledge base exists.

We should be able to create articles that show up on the home page in a knowledge base module

]]> Mon, 16 Jul 2018 15:47:54 +0000 https://support.helprace.com/i715-have-abitlity-to-put-knowledge-base-on-home-page https://support.helprace.com/i715-have-abitlity-to-put-knowledge-base-on-home-page Openside Openside Right now if we have multiple spaces, then the knowledge base won't show up at all on the home page.  This is discouraging as there should be a way for users to know on the home page that a knowledge base exists.

We should be able to create articles that show up on the home page in a knowledge base module

]]> Subcategories in the knowledge base Sat, 07 Dec 2019 01:29:04 +0000 https://support.helprace.com/i615-subcategories-in-the-knowledge-base https://support.helprace.com/i615-subcategories-in-the-knowledge-base Mario Stevenson Mario Stevenson Global find/replace I wish to use find and replace function across all articles at once.

]]> Tue, 19 Dec 2017 14:46:01 +0000 https://support.helprace.com/i607-global-find-replace https://support.helprace.com/i607-global-find-replace Adrienneposner Adrienneposner I wish to use find and replace function across all articles at once.

]]> Reporting for knowledge base Tue, 19 Dec 2017 14:43:44 +0000 https://support.helprace.com/i606-reporting-for-knowledge-base https://support.helprace.com/i606-reporting-for-knowledge-base Adrienneposner Adrienneposner Troubleshooter Tue, 19 Dec 2017 14:43:20 +0000 https://support.helprace.com/i605-troubleshooter https://support.helprace.com/i605-troubleshooter Adrienneposner Adrienneposner Article permissions Tue, 19 Dec 2017 14:43:03 +0000 https://support.helprace.com/i604-article-permissions https://support.helprace.com/i604-article-permissions Adrienneposner Adrienneposner Editing preview Tue, 19 Dec 2017 14:42:13 +0000 https://support.helprace.com/i603-editing-preview https://support.helprace.com/i603-editing-preview Adrienneposner Adrienneposner Article templates Tue, 19 Dec 2017 15:45:06 +0000 https://support.helprace.com/i602-article-templates https://support.helprace.com/i602-article-templates Allen Hancock Allen Hancock Mass publishing and editing KB articles I wish to select multiple knowledge base articles and publish them all at once.

]]> Tue, 19 Dec 2017 14:46:54 +0000 https://support.helprace.com/i595-mass-publishing-and-editing-kb-articles https://support.helprace.com/i595-mass-publishing-and-editing-kb-articles Richard Mathis Richard Mathis I wish to select multiple knowledge base articles and publish them all at once.

]]> Embedding PDF to knowledge base articles Mon, 18 Dec 2017 16:24:49 +0000 https://support.helprace.com/i594-embedding-pdf-to-knowledge-base-articles https://support.helprace.com/i594-embedding-pdf-to-knowledge-base-articles Drew Holliday Drew Holliday Revision management for articles To keep previous revisions of articles in the Knowledge Base. Including keeping a non-published revision.

]]> Wed, 17 Apr 2019 23:08:24 +0000 https://support.helprace.com/i174-revision-management-for-articles https://support.helprace.com/i174-revision-management-for-articles Joakim Ögren Joakim Ögren To keep previous revisions of articles in the Knowledge Base. Including keeping a non-published revision.

]]> Set the order of articles via API Let me set the order of the article within a category via API.

]]> Mon, 18 Dec 2017 11:18:46 +0000 https://support.helprace.com/i579-set-the-order-of-articles-via-api https://support.helprace.com/i579-set-the-order-of-articles-via-api Megan Neal Megan Neal Let me set the order of the article within a category via API.

]]> Meta tags and description I wish to add meta tags and description to my KB articles to improve my SEO

]]> Fri, 15 Dec 2017 16:57:27 +0000 https://support.helprace.com/i578-meta-tags-and-description https://support.helprace.com/i578-meta-tags-and-description Megan Neal Megan Neal I wish to add meta tags and description to my KB articles to improve my SEO

]]> Sorting KB articles by date or title I know I can change the order of knowledge base articles and categories via drag'n'drop (the Change Order menu).

What I would also want is sort them by date or name.

]]> Thu, 14 Dec 2017 15:08:11 +0000 https://support.helprace.com/i564-sorting-kb-articles-by-date-or-title https://support.helprace.com/i564-sorting-kb-articles-by-date-or-title Megan Neal Megan Neal I know I can change the order of knowledge base articles and categories via drag'n'drop (the Change Order menu).

What I would also want is sort them by date or name.

]]>