General: Activity Ideas: : General | Helprace Support Activity Ideas: General Helprace RSS https://support.helprace.com/s1-general/ideas/activity/c19-general?format=rss Multilingual user portal We want to use Helprace to support both English and Chinese users; so far the UI localization looks fine, but is it possible to translate the content itself and make it present the local language while user reads? like the same content but in different language once it changes the language setting.

]]> Thu, 14 Dec 2017 16:04:44 +0000 https://support.helprace.com/i266-multilingual-user-portal https://support.helprace.com/i266-multilingual-user-portal Josh Chai Josh Chai We want to use Helprace to support both English and Chinese users; so far the UI localization looks fine, but is it possible to translate the content itself and make it present the local language while user reads? like the same content but in different language once it changes the language setting.

]]> Convert a ticket to a community topic Would it be possible to "convert" a request type from request to for instance a question, idea, problem or praise entry, so it would go from a private conversation with the requester to a public conversation visible to all in the space?

]]> Thu, 14 Dec 2017 14:59:49 +0000 https://support.helprace.com/i160-convert-a-ticket-to-a-community-topic https://support.helprace.com/i160-convert-a-ticket-to-a-community-topic Henk Hofs Henk Hofs Would it be possible to "convert" a request type from request to for instance a question, idea, problem or praise entry, so it would go from a private conversation with the requester to a public conversation visible to all in the space?

]]> Restrict users by email domain I do not wish my Helprace to be accessible by anyone other than employees of my company. Is it possible to restrict users from signing up unless they have a company email address? 

I see that you can restrict according to IP address, but this is no good. 

What I would like to have is for a user from CompanyX.com to be able to signup with fred@companyx.com - any other user would not be able to register, eg. sue@gmail.com could not register.

The Single Sign On would be awesome, but I see that is still on your roadmap. A simpler approach[_cuted_]

]]> Mon, 23 Oct 2017 11:21:43 +0000 https://support.helprace.com/i228-restrict-users-by-email-domain https://support.helprace.com/i228-restrict-users-by-email-domain Chris Dorrington Chris Dorrington I do not wish my Helprace to be accessible by anyone other than employees of my company. Is it possible to restrict users from signing up unless they have a company email address? 

I see that you can restrict according to IP address, but this is no good. 

What I would like to have is for a user from CompanyX.com to be able to signup with fred@companyx.com - any other user would not be able to register, eg. sue@gmail.com could not register.

The Single Sign On would be awesome, but I see that is still on your roadmap. A simpler approach which would satisfy my needs would be to be able to restrict by email address domain.

Is this possible?

]]> Search query and filter suggestions It would be nice to see suggestions when I'm doing a search or creating a filter. There is a complete field reference, but I'd prefer to see them right next to the search field.

]]> Thu, 28 Nov 2019 20:27:42 +0000 https://support.helprace.com/i547-search-query-and-filter-suggestions https://support.helprace.com/i547-search-query-and-filter-suggestions Admin Admin It would be nice to see suggestions when I'm doing a search or creating a filter. There is a complete field reference, but I'd prefer to see them right next to the search field.

]]> Search query and filter suggestions It would be nice to see suggestions when I'm doing a search or creating a filter. There is a complete field reference, but I'd prefer to see them right next to the search field.

]]> Thu, 28 Nov 2019 20:27:42 +0000 https://support.helprace.com/i547-search-query-and-filter-suggestions https://support.helprace.com/i547-search-query-and-filter-suggestions Admin Admin It would be nice to see suggestions when I'm doing a search or creating a filter. There is a complete field reference, but I'd prefer to see them right next to the search field.

]]> Custom details in my invoices I wish custom details, such as VAT or address different from my billing address to appear in my invoices.

]]> Thu, 28 Nov 2019 20:14:26 +0000 https://support.helprace.com/i652-custom-details-in-my-invoices https://support.helprace.com/i652-custom-details-in-my-invoices Megan Neal Megan Neal I wish custom details, such as VAT or address different from my billing address to appear in my invoices.

]]> Custom details in my invoices I wish custom details, such as VAT or address different from my billing address to appear in my invoices.

]]> Thu, 28 Nov 2019 20:14:26 +0000 https://support.helprace.com/i652-custom-details-in-my-invoices https://support.helprace.com/i652-custom-details-in-my-invoices Megan Neal Megan Neal I wish custom details, such as VAT or address different from my billing address to appear in my invoices.

]]> Allow searching users by their profile details Allow fuzzy-searching in the "name", "email", "organisation" and "job title" fields as this would be very handy.

For example; it could be handy to have all the people from a single company or all the engineers or so in a single overview.

]]> Thu, 28 Nov 2019 20:09:11 +0000 https://support.helprace.com/i223-allow-searching-users-by-their-profile-details https://support.helprace.com/i223-allow-searching-users-by-their-profile-details Berry de Jager Berry de Jager Allow fuzzy-searching in the "name", "email", "organisation" and "job title" fields as this would be very handy.

For example; it could be handy to have all the people from a single company or all the engineers or so in a single overview.

]]> Allow searching users by their profile details Allow fuzzy-searching in the "name", "email", "organisation" and "job title" fields as this would be very handy.

For example; it could be handy to have all the people from a single company or all the engineers or so in a single overview.

]]> Thu, 28 Nov 2019 20:09:11 +0000 https://support.helprace.com/i223-allow-searching-users-by-their-profile-details https://support.helprace.com/i223-allow-searching-users-by-their-profile-details Berry de Jager Berry de Jager Allow fuzzy-searching in the "name", "email", "organisation" and "job title" fields as this would be very handy.

For example; it could be handy to have all the people from a single company or all the engineers or so in a single overview.

]]> Add drag'n'drop support I'd like to be able to upload files via DnD wherever this is applicable.

]]> Thu, 28 Nov 2019 19:50:14 +0000 https://support.helprace.com/i635-add-drag-n-drop-support https://support.helprace.com/i635-add-drag-n-drop-support Megan Neal Megan Neal I'd like to be able to upload files via DnD wherever this is applicable.

]]> Add drag'n'drop support I'd like to be able to upload files via DnD wherever this is applicable.

]]> Thu, 28 Nov 2019 19:50:14 +0000 https://support.helprace.com/i635-add-drag-n-drop-support https://support.helprace.com/i635-add-drag-n-drop-support Megan Neal Megan Neal I'd like to be able to upload files via DnD wherever this is applicable.

]]> Capture page URL where ticket or topic is created Hi, so far we are using the Community App to create a community feedback portal around our service. However we would like to know if it is possible that when a user reports a problem or a new ideas in the Community App the same entry captures the URL of where the feedback widget is being reporting, device information such as browser of mobile phone. So far I am unable to find that kind of support, but maybe I am missing something.

]]> Thu, 28 Nov 2019 19:46:48 +0000 https://support.helprace.com/i389-capture-page-url-where-ticket-or-topic-is-created https://support.helprace.com/i389-capture-page-url-where-ticket-or-topic-is-created Javier Hualpa Javier Hualpa Hi, so far we are using the Community App to create a community feedback portal around our service. However we would like to know if it is possible that when a user reports a problem or a new ideas in the Community App the same entry captures the URL of where the feedback widget is being reporting, device information such as browser of mobile phone. So far I am unable to find that kind of support, but maybe I am missing something.

]]> Capture page URL where ticket or topic is created Hi, so far we are using the Community App to create a community feedback portal around our service. However we would like to know if it is possible that when a user reports a problem or a new ideas in the Community App the same entry captures the URL of where the feedback widget is being reporting, device information such as browser of mobile phone. So far I am unable to find that kind of support, but maybe I am missing something.

]]> Thu, 28 Nov 2019 19:46:48 +0000 https://support.helprace.com/i389-capture-page-url-where-ticket-or-topic-is-created https://support.helprace.com/i389-capture-page-url-where-ticket-or-topic-is-created Javier Hualpa Javier Hualpa Hi, so far we are using the Community App to create a community feedback portal around our service. However we would like to know if it is possible that when a user reports a problem or a new ideas in the Community App the same entry captures the URL of where the feedback widget is being reporting, device information such as browser of mobile phone. So far I am unable to find that kind of support, but maybe I am missing something.

]]> Insert images from clipboard Allow users to paste screenshots from clipboard. It is easier for them than saving a screenshot to a file and then attaching it to the editor.

]]> Thu, 28 Nov 2019 19:35:53 +0000 https://support.helprace.com/i507-insert-images-from-clipboard https://support.helprace.com/i507-insert-images-from-clipboard Alexandr Zelenin Alexandr Zelenin Allow users to paste screenshots from clipboard. It is easier for them than saving a screenshot to a file and then attaching it to the editor.

]]> Insert images from clipboard Allow users to paste screenshots from clipboard. It is easier for them than saving a screenshot to a file and then attaching it to the editor.

]]> Thu, 28 Nov 2019 19:35:53 +0000 https://support.helprace.com/i507-insert-images-from-clipboard https://support.helprace.com/i507-insert-images-from-clipboard Alexandr Zelenin Alexandr Zelenin Allow users to paste screenshots from clipboard. It is easier for them than saving a screenshot to a file and then attaching it to the editor.

]]> Insert images from clipboard Allow users to paste screenshots from clipboard. It is easier for them than saving a screenshot to a file and then attaching it to the editor.

]]> Thu, 28 Nov 2019 19:35:53 +0000 https://support.helprace.com/i507-insert-images-from-clipboard https://support.helprace.com/i507-insert-images-from-clipboard Alexandr Zelenin Alexandr Zelenin Allow users to paste screenshots from clipboard. It is easier for them than saving a screenshot to a file and then attaching it to the editor.

]]> App for Android and iOS devices Any plans on an Android or iOS product? I've just moved over from Zendesk to Helprace and, while there are CONSIDERABLY more features with Helprace that I very much like, the lack of mobile device versions for agents is notably missing. Not a huge thing but wondering if there were plans? 

]]> Mon, 23 Oct 2017 11:20:33 +0000 https://support.helprace.com/i147-app-for-android-and-ios-devices https://support.helprace.com/i147-app-for-android-and-ios-devices System Manager System Manager Any plans on an Android or iOS product? I've just moved over from Zendesk to Helprace and, while there are CONSIDERABLY more features with Helprace that I very much like, the lack of mobile device versions for agents is notably missing. Not a huge thing but wondering if there were plans? 

]]> Multilingual user portal We want to use Helprace to support both English and Chinese users; so far the UI localization looks fine, but is it possible to translate the content itself and make it present the local language while user reads? like the same content but in different language once it changes the language setting.

]]> Thu, 14 Dec 2017 16:04:44 +0000 https://support.helprace.com/i266-multilingual-user-portal https://support.helprace.com/i266-multilingual-user-portal Josh Chai Josh Chai We want to use Helprace to support both English and Chinese users; so far the UI localization looks fine, but is it possible to translate the content itself and make it present the local language while user reads? like the same content but in different language once it changes the language setting.

]]> Search query and filter suggestions It would be nice to see suggestions when I'm doing a search or creating a filter. There is a complete field reference, but I'd prefer to see them right next to the search field.

]]> Thu, 28 Nov 2019 20:27:42 +0000 https://support.helprace.com/i547-search-query-and-filter-suggestions https://support.helprace.com/i547-search-query-and-filter-suggestions Admin Admin It would be nice to see suggestions when I'm doing a search or creating a filter. There is a complete field reference, but I'd prefer to see them right next to the search field.

]]> Live chat module I imagine since the community and knowledge base are already working quite well together, adding a chat function down the road wouldn't be too difficult?

]]> Mon, 15 Apr 2019 19:09:03 +0000 https://support.helprace.com/i43-live-chat-module https://support.helprace.com/i43-live-chat-module Jason Vaillancourt Jason Vaillancourt I imagine since the community and knowledge base are already working quite well together, adding a chat function down the road wouldn't be too difficult?

]]>