Accepted Ideas: General | Helprace Support Accepted Ideas Helprace RSS https://support.helprace.com/s1-general/ideas/accepted?format=rss Full-functional editor for users The visual editor available to users when they are posting to community has certain limitations compared to the editor in the admin panel. I understand why you might want to have it that way (users might make a mess).

I would like to have an option to enable full-functional editor for users though. It is important for us to let users add headings and tables at the very least.

]]> Thu, 28 Nov 2019 20:25:41 +0000 https://support.helprace.com/i509-full-functional-editor-for-users https://support.helprace.com/i509-full-functional-editor-for-users Alexandr Zelenin Alexandr Zelenin The visual editor available to users when they are posting to community has certain limitations compared to the editor in the admin panel. I understand why you might want to have it that way (users might make a mess).

I would like to have an option to enable full-functional editor for users though. It is important for us to let users add headings and tables at the very least.

]]> Get Custom Fields in Ticket API Is it possible to retrieve the custom fields and their data when using the api to get the ticket information. 

]]> Fri, 22 Nov 2019 20:48:57 +0000 https://support.helprace.com/i794-get-custom-fields-in-ticket-api https://support.helprace.com/i794-get-custom-fields-in-ticket-api Randy Rijkschroeff Randy Rijkschroeff Is it possible to retrieve the custom fields and their data when using the api to get the ticket information. 

]]> Facebook & Twitter Channels I'd like to configure Helprace in such a way that anything posted to my Facebook page is logged as a ticket. The same would be great for my Twitter too.

]]> Mon, 15 Apr 2019 19:09:27 +0000 https://support.helprace.com/i151-facebook-twitter-channels https://support.helprace.com/i151-facebook-twitter-channels Edward Edward I'd like to configure Helprace in such a way that anything posted to my Facebook page is logged as a ticket. The same would be great for my Twitter too.

]]> Live chat module I imagine since the community and knowledge base are already working quite well together, adding a chat function down the road wouldn't be too difficult?

]]> Mon, 15 Apr 2019 19:09:03 +0000 https://support.helprace.com/i43-live-chat-module https://support.helprace.com/i43-live-chat-module Jason Vaillancourt Jason Vaillancourt I imagine since the community and knowledge base are already working quite well together, adding a chat function down the road wouldn't be too difficult?

]]> App for Android and iOS devices Any plans on an Android or iOS product? I've just moved over from Zendesk to Helprace and, while there are CONSIDERABLY more features with Helprace that I very much like, the lack of mobile device versions for agents is notably missing. Not a huge thing but wondering if there were plans? 

]]> Mon, 23 Oct 2017 11:20:33 +0000 https://support.helprace.com/i147-app-for-android-and-ios-devices https://support.helprace.com/i147-app-for-android-and-ios-devices System Manager System Manager Any plans on an Android or iOS product? I've just moved over from Zendesk to Helprace and, while there are CONSIDERABLY more features with Helprace that I very much like, the lack of mobile device versions for agents is notably missing. Not a huge thing but wondering if there were plans? 

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