I have replied couple tickets with replies that will answer users questions. So I have written reply and hit "submit as solved". It didn't send email at these cases?
When I write something and hit submit as open it sends the email, it event sent when I hit "submit as solved" when the issue had already solved status.
It's bit messy to see when the emails are sent to users and when not. I would appreciate if I could see when email was sent and when not (e.g. next to message small ticker "sent as email to user")