widget not loading

I have embedded the widget as you specified in the docs, the link is showing however after clicking it, the popup opens, but no content is loaded (see screenshot).

It is currently only on the local development branch of our site... so I cannot send you a link.

Is there any way to fix this?

2 replies


Thank you for reporting this, Andrej.

This issue is most probably specific to your web page. We would need to take a look at it to get this resolved. Is there any way for you to send it over to me? For example, you can try opening the page in your browser, pressing Ctrl-S, select the option, which saves the complete webpage with scripts and styles, zip it and send over to me. You can do that in a ticket to preserve privacy.

Thank you.


Hey Edward,

thanks for your support. Obviously I had some js issues - I fixed them and now it works as expected.

Sry for troubling you.

Thanks again,


I'm glad to know you got it fixed. Should you have any other questions, feel free to contact us.