Changing the language of User Portal and Admin Panel

Changing the UI language

To change the language throughout your Helprace, go to the Settings > GENERAL > Localization page, select the desired language and click Save. Your page will reload and you'll see the admin panel and User Portal translated into your new language.

Note: Language changes trigger re-indexing of your account. Re-indexing takes some time (usually a few minutes) and you may experience search glitches until it is done. Reindexing is performed to provide better search results for the selected language.

Translating the UI

If your language is not available for selection, you may want to participate in the translation process to speed up its approval. Check our Translating Helprace to your language article to learn how to get started.

Not everything translates automatically

After you've changed the language of your Helprace you may notice that not everything is translated:

  • Ticket filters
  • Triggers
  • Automations
  • SLA rules

Here is how you can reset them - they will be re-created in the new language.

Ticket filters

Be careful! If you created your own ticket filters or made any changes to the existing ones, they will be deleted and/or changes discarded.

Go to the Tickets page in the Admin Panel, click on the cog next to FILTERS and select Reset to Default

Triggers

Be careful! If you created your own triggers or made any changes to the existing ones, they will be deleted and/or changes discarded.

Go to Settings > TICKETS > Triggers and click Reset to Default

Automations

Be careful! If you created your own automations or made any changes to the existing ones, they will be deleted and/or changes discarded.

Go to Settings > TICKETS > Automations and click Reset to Default.

SLA

Be careful! If you created your own automations or made any changes to the existing ones, they will be deleted and/or changes discarded.

Go to Settings > TICKETS > SLA and click Reset to Default.

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