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Helprace API

I would want to use this to integrate the "Create an request" into our website... the idea is to have a ticket form on our website that will submit a request ticket to Helprace...

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I'm happy to announce that we have released brand new Helprace API today! Feel free to check Helprace API Documentation to get started with your integrations.

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Thank you for your suggestion!

We're currently making certain changes to the API. We'll make the API documentation available when it's all done. I'll make sure that it is possible to create a ticket via API (e.g. via a form on your website).

If the mean time you can use one of these workarounds:

I'll be updating this topic on any change.

Hi Edward,

any news on this? I'm looking for a way to get data (especially tickets) out of helprace via the API. Management is starting to demand reporting about amount of tickets, close rate, time to close etc, and I am highly allergic to manual labor ;)

The API is still there and working, but we just don't want to post the API docs yet, because after an update to the API all existing scripts will stop working. If you're ok with that you would need to update them in a few months, open a ticket - I'll send you the docs.

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Since "import" functionality is quite limited (not votes, no categories, no easy handling of new line chars) APIs are really really important in order to get data imported from other sites. So, will API also provide ability to add entries to KB and Ideas forums?

Yes, absolutely!

Will the API allow for existing wordpress users to automatically be helprace users? I would like all of my members to have access to raise support tickets without having to sign up for an additional account :)

You should use Single Sign On for this. It is more appropriate for this task than API. Learn more about Single Sign On: Setting up Single Sign-On (SSO)

I'm happy to announce that we have released brand new Helprace API today! Feel free to check Helprace API Documentation to get started with your integrations.