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We're released reporting for tickets last week along with many other features. Feel free to give it a try by navigating to the Reports page in your admin panel menu.

Reports: User guide

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Dear Bing,

Thanks a lot for the feedback. Unfortunately we don't have these features at the moment but it's a crucial next step we're planning to tackle.

The plan is to add a separate "Dashboard" page but we're still collecting feedback on what's important to our clients. Can you please list these features in order of importance? Are there others you'd like to see?

By the way - I moved this topic into "Ideas" so that we're able to keep track of your suggestion.

Thanks!

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Here's some idea:

  • Ticket stats over a selectable period of time (month, week, day, custom period)
    • # of new tickets
    • # of solved tickets
    • average of open tickets
    • # agent touches
    • Satisfaction rating
    • Average first reply time
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Any update on this?

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Reporting would most probably be the next big thing after UI localization feature.

Hello Edward, any update on this feature?

;-)

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Thank you for asking! We're actually working on this right now.

GT

For the knowledge base:

  1. Number of topics views
  2. Organize topics by number of evaluations
  3. Key words not found in search
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Thanks for your suggestion! Could you elaborate this one for me:

2) Organize topics by number of evaluations

How would you describe "evaluations" in this matter?

GT

Report ordering the most voted and least voted topics
1

We're released reporting for tickets last week along with many other features. Feel free to give it a try by navigating to the Reports page in your admin panel menu.

Reports: User guide

Comment
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