Introduction to Spaces in Helprace

Spaces are areas into which you can divide your user portal to provide a more detailed forum for discussions and knowledge base. When you register for a Helprace account, you are given one default space in your user portal. 

In this article, we'll give you a quick introduction to company spaces in Helprace:

Space types

Here are the types of spaces you can set up in Helprace:

  • Space
  • Product
  • Service
  • Forum
  • Department

To select your space type, head to Settings > Spaces on your admin panel and select the type, which describes your spaces most accurately. Click Save. In the example below, we've selected Service as our space type.

Spaces in the user portal

Visit your user portal by pointing to User Portal icon in the header.

In the example below, the space type is Service. This means that everywhere in the User Portal "spaces" will be called "services". For instance, the drop down box will say "Select Service" in the drop down box in your user portal (instead of "Select Space" as it does by default).

You can have the Spaces block on your homepage. To learn more about blocks, take a look at customizing your user portal homepage.

Setting up spaces

Now you are ready to set up your spaces.

When you first click on the Spaces dropdown in your admin panel will see a "General" space. This is the default space.

Tip: If you only have one space, modifying its name and icon will not result in any changes. That's because Helprace can only display this information when you toggle between spaces. These changes will be visible once you add a second space.

Tip: When uploading a Space icon, pick an image with square proportions. A simple graphic works best since it is recognizable when shrunk down to small dimensions. Icons 32x32 pixels in size and in png format are recommended.

  1. In the admin panel, click on the Spaces button in the header.
  2. Click on the cog on the right to edit your space.



  3. Edit the name and the space icon. The icon is recommended to be 32x32 pixels to show up properly in the drop down menu on your home page.
  4. Edit your space description. This description can be shown or hidden on your user portal's homepage by heading to Settings > Main Home Page and checking Show Page Descriptions.
    The description will show up under the link to your space in the user portal.



  5. Select the order your space appears on your home page. Setting 1 will show this space at the top, for example.
  6. Click Save.

Internal spaces

There are three access restrictions when it comes to Spaces:

  1. In the admin panel, click on the Spaces button in the header.
  2. Click on the cog on the right to edit your space.



  3. Scroll down to the bottom of the page. Spaces have three access restrictions:
    • No Restrictions - Everyone can use and see this space.
    • Staff & Registered Users - This space is not visible to unregistered users. Users and staff need to log in to see this space.
    • Staff Only - This space is only visible to the staff.

     

  4. Click Save.

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